Delivery FAQ

Quick answers about receiving your Vinum Italia order.

Where do you deliver, and who can order?

You must be 21 or older to order. We ship wine via UPS to California, New Mexico, and Washington, DC. Spirits ship only to California and Washington, DC. We do not ship to PO boxes or APO/FPO addresses. See our Shipping Policy for destination and quantity restrictions.

When is a signature required, and who can receive my package?

Every alcohol shipment uses UPS Adult Signature Required. A person aged 21 or older must be present at the delivery address, show valid government-issued photo ID, and sign at the time of delivery. Plan for an eligible adult to receive the package.

What if no eligible adult is available?

If no eligible adult is present, or delivery is refused, the shipment may be returned or redelivered at your expense. Our Shipping Policy also provides for possible cancellation or restocking/delivery fees. Email info@vinumitalia.com if you need help planning receipt.

Can you hold my order during hot or cold weather?

Delivery estimates can change because of weather, holidays, or other delays. Our Shipping Policy does not promise weather holds. If you are concerned about temperatures or need delivery for an event, email info@vinumitalia.com before shipment to ask about your order, and allow extra shipping time.

How do I get tracking help or report a missing shipment?

Use your UPS tracking details to check delivery progress. If you need help with tracking, email info@vinumitalia.com with your order number and any tracking number you have. For a package confirmed lost or damaged by UPS, contact us within 7 days of the expected delivery date. We will work with UPS to investigate and, if applicable, may replace or refund the product.

What if I receive the wrong wine or damaged bottles?

Email info@vinumitalia.com directly. For damage, include a picture showing all damaged bottles. Include your receipt or proof of purchase. For the wrong wine, describe what you received and what you ordered. Please contact us before sending anything back.

Under our Refund Policy, we will either replace the item at no charge or refund the purchase in the case of damaged goods. Please allow 30 days for return processing. Approved refunds are credited to the original payment method; posting times vary.

Read the full Shipping Policy and Refund Policy.

Founder, Owner and storyteller

Enrico Guglielmi

Enrico, our founder and chief visionary, is passionate about wine and has been instrumental in building our wine portfolio. He oversees the procurement and marketing strategies. He is our wine expert, with his extensive experience in the wine industry, he has helped us curate a unique and diverse wine collection.

Social media & marketing Manager

Margherita Pasqui

Italian teacher at La Scuola International School in San Francisco. She discovered her enthusiasm for teaching adults through her work, where she shares her deep love for Italian culture, cuisine, art, and traditions.  Mom of Leonardo, Social media & marketing Manager and keeping the boss on track of things to do! 

LA costal Reps

Sarah Gibbons

A Familiar Face on the California Coast

With years of experience representing Aperol and Disaronno, our Los Angeles–based sales representative brings a deep appreciation for Italian spirits and the people who enjoy them. That experience now informs a thoughtful approach to sharing Vinum Italia’s wines with customers across the coast.

Long Beach & Orange County

Cathryn Rivas

Long Beach & Orange County Wine Representative

Bringing experience with French, California, and Italian wines to Long Beach and Orange County.

East Bay Rep

Charlotte Wang

Meet Our East Bay Wine Representative
With all three WSET qualifications and in the final stages of the WSET Diploma, our East Bay representative brings deep wine knowledge and a thoughtful approach to every bottle. From regions and grape varieties to food pairings and serving suggestions, they’re here to help you discover wines you’ll love.

North Sacramento

Dipendra

With years of experience in wine and liquor retail across Northern Sacramento, we know how to manage large-volume orders while maintaining a focus on quality. We bring that expertise to every bottle we select.